VidhaiUzhavanMicro Finance Solutions
Password reset
Only head office can reset your password
There is no self-service reset, and that is deliberate. This system holds the branch cash position, so a password is reset by a head-office admin who has identified you — in person or on an authenticated call — never by clicking a link in a mailbox that somebody else at the counter may be able to read.
What happens
- 1Call head office on 1800 202 4141, or ask your branch manager to call on your behalf.
- 2They identify you, then set a temporary password and unlock the account if three failed attempts have locked it.
- 3You sign in with the temporary password and change it immediately from My profile. Changing it signs out every other device.
Who can do this (1)
- System AdministratorHead office admin · Head office
Every reset is written to the audit log with the admin’s name and the time. Nobody — including head office — can read your existing password; it is stored only as a hash.
Back to sign inIf your account is locked, three sign-in attempts have already failed. Only a head-office admin can unlock it.